Delivery

Delivery Information

Delivery Terms:

Orders are typically processed and dispatched within 24 working hours, excluding bank holidays and weekends. If an order is placed on a weekend, it will be processed and dispatched on the following Monday. You will receive a dispatch confirmation email from us when your order has been sent. 

Where there is a delay in the supply of goods we will advise you as soon as practically possible.

Orders will be dispatched to the delivery address specified at checkout when you place your order. 

Please note that you are solely responsible for providing the correct delivery address when you place your order and we cannot be held responsible for items shipped to an incorrect address. 

If you notice that you made an error when entering your delivery address please contact us ASAP after placing your order and we will do our very best to correct it before your order is dispatched. 

Please note that we cannot deliver to PO boxes.

Delivery Guide:

FREE DELIVERY on all UK orders over £50

  • Royal Mail / Evri / DPD 48 Tracked - £4.50 - (2-4 business days after dispatch)
  • Royal Mail / Evri / DPD 24 Tracked - £5.50 - (1-3 business days after dispatch)
  • Royal Mail / Evri / DPD Express Next Day Delivery - £8.95 (Order before 12 noon Monday - Friday)

International Delivery - Unfortunately we are unable to ship internationally at present. Please check back in the near future as this is something we are looking to offer.
Upon dispatch of your order, you will receive a confirmation email from us.

While the majority of orders sent via Royal Mail or Evri or DPD arrive within 2-3 working days under normal circumstances, please be aware that external factors may affect delivery times. These factors include the shipping carrier's service, weather conditions, holidays, or peak shopping seasons, over which we have limited control.

Please allow 5 working days after dispatch for your order to arrive before enquiring about your delivery.

We are always here to help with any delivery issues you encounter. We will work to resolve any delivery issues encountered promptly and efficiently and we will do whatever it takes to ensure that you receive your order safely.

If you ever have any concerns or questions then please email us at info@candyhive.co.uk and we will be happy to assist you in any way that we can.