Privacy Policy

CANDY HIVE

PRIVACY POLICY

Last Updated: 8 September 2026

Candy Hive respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Candy Hive (“Candy Hive”, “We”, “Us” or “Our”) collects, uses, stores, shares and protects personal information when You visit www.candyhive.co.uk, create an account, purchase Goods, contact Us, subscribe to marketing communications, make a complaint or otherwise interact with Our business.

It also explains Your rights under applicable UK data protection legislation and how You can contact Us about privacy matters.

1. WHO WE ARE

For the purposes of applicable UK data protection law, Candy Hive is the controller of personal information processed for the purposes described in this Privacy Policy.

Candy Hive
Unit 1, Ground Floor, Tower Block
2–4 Darwin Close
Reading
RG2 0RB
United Kingdom

Email: info@candyhive.co.uk
Website: www.candyhive.co.uk

2. PERSONAL INFORMATION WE MAY COLLECT

Depending on how You interact with Candy Hive, We may collect the following categories of personal information.

Identity Information

This may include:

  • First name

  • Last name

  • Username

  • Customer account identifier

  • Other identifying details You voluntarily provide

Contact Information

This may include:

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Postcode

Order and Transaction Information

This may include:

  • Products purchased

  • Pick N Mix selections

  • Order number

  • Order date

  • Order value

  • Delivery information

  • Billing information

  • Refund information

  • Returns information

  • Discount codes used

  • Payment status

  • Order history

Payment Information

Payments may be processed through third-party payment providers.

Candy Hive does not ordinarily store complete payment-card details directly on Our own systems.

Payment providers may process payment information in accordance with their own privacy policies and legal obligations.

Account Information

Where You create an online account, We may process:

  • Login information

  • Saved addresses

  • Order history

  • Preferences

  • Account activity

  • Customer profile information

Technical Information

When You visit Our Website, We may collect:

  • IP address

  • Browser type

  • Browser version

  • Device type

  • Operating system

  • Time zone

  • Cookie identifiers

  • Website usage information

  • Pages visited

  • Referral source

  • Website interactions

  • Approximate location derived from technical information

Marketing Information

We may process information about:

  • Newsletter subscriptions

  • Marketing preferences

  • Promotions You interact with

  • Email engagement

  • Advertising engagement

  • Communication preferences

Customer Service Information

When You contact Us, We may collect:

  • Your name

  • Contact information

  • Order information

  • Details of Your enquiry

  • Correspondence

  • Photographs

  • Product information

  • Other information You voluntarily provide

Complaints Information

If You make a complaint, We may process:

  • Your identity

  • Contact details

  • Order number

  • Details of Your complaint

  • Relevant correspondence

  • Supporting photographs or documents

  • Details of Our investigation

  • The outcome or resolution

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect information directly from You when You:

  • Visit Our Website

  • Place an Order

  • Build a Pick N Mix

  • Create an account

  • Contact Us

  • Subscribe to marketing

  • Make a complaint

  • Request a refund

  • Return a product

  • Participate in a promotion

  • Submit a product review

  • Complete a survey

  • Interact with Candy Hive through social media

We may also receive information from organisations that assist Us with providing Our services, including:

  • Ecommerce providers

  • Payment providers

  • Delivery companies

  • Marketing providers

  • Analytics providers

  • Fraud-prevention providers

  • Technology providers

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes.

Processing Orders

We use information to:

  • Accept Orders

  • Take or confirm payment

  • Prepare Goods

  • Pack Goods

  • Dispatch Orders

  • Deliver Orders

  • Provide tracking information

  • Process refunds

  • Manage returns

The lawful basis will generally be the performance of Our contract with You.

Customer Service

We use personal information to:

  • Answer questions

  • Deal with Order enquiries

  • Investigate delivery issues

  • Resolve product problems

  • Provide after-sales assistance

Complaints

We use personal information to:

  • Receive complaints

  • Acknowledge complaints

  • Investigate concerns

  • Review evidence

  • Communicate with You

  • Resolve complaints

  • Maintain appropriate records

Legal and Regulatory Compliance

We may process information where necessary to comply with:

  • Tax requirements

  • Accounting obligations

  • Consumer law

  • Food-related legal obligations

  • Data protection law

  • Court orders

  • Regulatory requirements

  • Other legal obligations

Fraud Prevention and Security

We may use information to:

  • Identify suspicious transactions

  • Prevent fraud

  • Protect accounts

  • Protect Our Website

  • Prevent abuse

  • Maintain information security

Improving Candy Hive

We may use appropriate information to understand:

  • Product popularity

  • Customer behaviour

  • Website performance

  • Customer experience

  • Marketing effectiveness

  • Business performance

5. LAWFUL BASES FOR PROCESSING

Depending on the circumstances, We may rely on:

Contract

Where processing is necessary to enter into or perform a contract with You.

Legal Obligation

Where We are required to process information to comply with applicable law.

Legitimate Interests

Where processing is necessary for Our legitimate business interests and those interests are not overridden by Your rights.

Examples may include:

  • Fraud prevention

  • Website security

  • Improving services

  • Business administration

  • Customer service

Consent

Where consent is the appropriate lawful basis.

Where processing relies on consent, You may withdraw Your consent at any time.

6. MARKETING COMMUNICATIONS

Candy Hive may send information about:

  • New sweets

  • Pick N Mix products

  • Promotions

  • Offers

  • Competitions

  • Seasonal products

  • Candy Hive news

We will only send electronic marketing where permitted by applicable law.

You can unsubscribe at any time by:

Opting out of marketing will not prevent Us from sending essential messages relating to Orders, refunds, complaints or Your account.

7. COOKIES AND SIMILAR TECHNOLOGIES

Candy Hive uses cookies and other storage or access technologies.

These may be used for:

  • Shopping baskets

  • Checkout

  • Security

  • Login functionality

  • Remembering preferences

  • Analytics

  • Website optimisation

  • Advertising

  • Marketing measurement

  • Personalisation

Where consent is legally required, We will seek appropriate consent before using the relevant technology.

Please read Our separate Cookie Policy for further information.

8. SHARING PERSONAL INFORMATION

We do not sell Your personal information.

We may share information where necessary with organisations including:

  • Ecommerce providers

  • Payment processors

  • Banks

  • Delivery companies

  • Couriers

  • Warehousing providers

  • IT providers

  • Website hosting providers

  • Cybersecurity providers

  • Marketing providers

  • Analytics providers

  • Email service providers

  • Accountants

  • Legal advisers

  • Insurers

  • Regulators

  • Government authorities

  • Law-enforcement organisations

Where a service provider processes personal information on Our behalf, We take appropriate measures to protect that information.

9. DELIVERY COMPANIES

We may provide delivery companies with information necessary to deliver Your Order.

This may include:

  • Your name

  • Delivery address

  • Email address

  • Telephone number

  • Postcode

  • Order or parcel reference

10. INTERNATIONAL TRANSFERS

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, We take appropriate measures to ensure the transfer complies with applicable UK data protection law.

These measures may include legally recognised adequacy arrangements or appropriate contractual safeguards.

11. DATA RETENTION

Candy Hive keeps personal information only for as long as reasonably necessary.

Retention periods may depend upon:

  • The purpose of processing

  • Legal requirements

  • Accounting and tax obligations

  • Consumer disputes

  • Fraud prevention

  • Complaints

  • Contractual obligations

  • Potential legal claims

When information is no longer required, We will delete, anonymise or securely dispose of it where appropriate.

12. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access

  • Unauthorised disclosure

  • Loss

  • Destruction

  • Alteration

  • Misuse

Access to personal information is restricted where appropriate to persons who require it for legitimate business purposes.

No internet-based service can guarantee absolute security.

13. YOUR DATA PROTECTION RIGHTS

Depending upon the circumstances, You may have rights including:

Right of Access

You may request a copy of personal information We hold about You.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of personal information in certain circumstances.

Right to Restriction

You may request restriction of certain processing.

Right to Data Portability

You may be entitled to receive certain information in a structured, commonly used and machine-readable format.

Right to Object

You may object to certain processing.

You have the right to object to direct marketing.

Right to Withdraw Consent

Where We rely upon consent, You may withdraw it at any time.

These rights are subject to applicable conditions and legal exemptions.

14. EXERCISING YOUR RIGHTS

To exercise a data protection right, contact:

info@candyhive.co.uk

Please explain Your request and provide sufficient information for Us to identify the relevant records.

We may request reasonable evidence of identity where appropriate to protect Your personal information.

15. DATA PROTECTION COMPLAINTS

If You believe Candy Hive has not handled Your personal information properly, You can make a data protection complaint.

Email: info@candyhive.co.uk

Please provide sufficient details to help Us understand and investigate Your complaint.

Candy Hive will:

  • Provide a clear means of making a complaint

  • Acknowledge a qualifying data protection complaint within 30 days

  • Take appropriate steps to investigate

  • Consider relevant evidence

  • Keep You appropriately informed where required

  • Communicate the outcome without undue delay

16. INFORMATION COMMISSIONER'S OFFICE

If You remain dissatisfied with the way We have handled Your personal information or complaint, You may have the right to complain to the Information Commissioner's Office.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Your right to raise a matter with the ICO is not affected by contacting Candy Hive first.

17. CHILDREN'S PRIVACY

Candy Hive products may naturally appeal to children, but Our online purchasing service is intended to be used by people capable of entering into the relevant transaction.

We do not knowingly seek to collect children's personal information where doing so would be inappropriate or unlawful.

If You believe a child has provided personal information improperly, contact:

info@candyhive.co.uk

18. PRODUCT REVIEWS

Where You voluntarily submit a product review, photograph, feedback or other content, We may process information associated with Your submission.

Please do not include unnecessary personal or sensitive information in publicly visible reviews.

19. SOCIAL MEDIA

If You communicate with Candy Hive through social media, We may process:

  • Your username

  • Messages

  • Comments

  • Contact information

  • Information You voluntarily provide

Social-media platforms may independently process information according to their own privacy policies.

20. THIRD-PARTY LINKS

Our Website may contain links to websites operated by third parties.

Candy Hive is not responsible for independent third-party privacy practices.

We recommend reviewing the privacy policy of third-party websites before providing personal information.

21. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes to Our business

  • Changes to Our technology

  • Changes to Our service providers

  • Changes to applicable law

  • Regulatory guidance

The latest version will be published on www.candyhive.co.uk.

22. CONTACT US

For questions about privacy, Your personal information, marketing preferences or a data protection complaint:

Candy Hive
Unit 1, Ground Floor, Tower Block
2–4 Darwin Close
Reading
RG2 0RB
United Kingdom

Email: info@candyhive.co.uk
Website: www.candyhive.co.uk

© 2026 Candy Hive. All rights reserved.

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