Terms Of Service

CANDY HIVE

TERMS & CONDITIONS

Last Updated: 8 September 2026

These Terms & Conditions apply to Your use of www.candyhive.co.uk and to Goods purchased directly from Candy Hive through the Website.

Please read these Terms carefully before placing an Order.

Nothing in these Terms excludes or limits Your statutory consumer rights.

1. DEFINITIONS

For these Terms:

Candy Hive, We, Us or Our means Candy Hive.

Goods means products offered for sale through Our Website.

Order means a request by You to purchase Goods.

Website means www.candyhive.co.uk.

You or Your means the individual accessing the Website or purchasing Goods.

2. ABOUT CANDY HIVE

Candy Hive
Unit 1, Ground Floor, Tower Block
2–4 Darwin Close
Reading
RG2 0RB
United Kingdom

Email: info@candyhive.co.uk

3. USING OUR WEBSITE

You agree to use Our Website only for lawful purposes.

You must not:

Attempt to interfere with the Website
Introduce malicious software
Attempt unauthorised access
Use automated systems in a manner that unreasonably disrupts the Website
Make fraudulent Orders
Use the Website for unlawful activity

4. PRODUCT INFORMATION

We take reasonable care to ensure product descriptions and photographs are accurate.

However:

Colours may vary depending upon screens
Packaging may change
Manufacturers may update designs
Ingredients may occasionally change
Product appearance may differ slightly from photographs

For food products, always check the physical packaging before consumption.

5. INGREDIENTS AND ALLERGENS

Candy Hive sells a wide range of confectionery products.

Products may contain allergens including, depending upon the product:

Milk
Peanuts
Tree nuts
Soya
Eggs
Gluten-containing cereals
Sesame
Other regulated allergens

Products may also be manufactured, stored or packed in environments where other allergens are present.

Customers with allergies or intolerances should carefully review product information and physical packaging before consumption.

If You are uncertain about a product, contact:

info@candyhive.co.uk

before consuming it.

6. DIETARY INFORMATION

Candy Hive offers products that may be identified as suitable for dietary preferences including:

Vegan
Vegetarian
Halal
Gluten free
Dairy free

Dietary information is based on information reasonably available to Us from manufacturers, suppliers or product certification.

Ingredients and manufacturing processes may change.

Customers should therefore verify the physical product packaging before consumption where dietary suitability is important.

7. PLACING AN ORDER

By submitting an Order through Our Website, You are offering to purchase the selected Goods.

You must ensure that information provided during checkout is complete and accurate.

After placing an Order, You may receive an acknowledgement.

An acknowledgement confirms receipt of the Order but does not necessarily constitute acceptance.

A binding contract is formed when We accept Your Order.

8. OUR RIGHT TO REFUSE OR CANCEL AN ORDER

We may refuse or cancel an Order where reasonably necessary, including where:

Goods are unavailable
Payment cannot be authorised
An obvious pricing error has occurred
We suspect fraud
We cannot deliver to the address supplied
A technical error occurred
Purchase limits have been exceeded
We are legally prohibited from supplying the Goods

If payment has been taken for an Order that We cancel, We will provide an appropriate refund.

9. PRICES

Prices are displayed in pounds sterling (£).

Applicable taxes and delivery charges will be displayed as required.

Delivery charges will be shown before You complete checkout.

We may change prices at any time.

Price changes will not ordinarily affect Orders We have already accepted.

10. OBVIOUS PRICING ERRORS

Despite reasonable care, errors may occasionally occur.

If a product is displayed at an obviously incorrect price, We may contact You before dispatch.

We are not obliged to supply Goods at an obviously erroneous price where it would reasonably have been apparent that an error occurred.

11. PAYMENT

Available payment methods are displayed during checkout.

Payment must be authorised before Goods are dispatched unless otherwise agreed.

Third-party payment providers may process Your payment information.

12. PICK N MIX ORDERS

Candy Hive allows customers to create personalised selections of sweets.

Customers are responsible for reviewing their selections before checkout.

Where a Pick N Mix or other product is made specifically to Your individual selections, statutory cancellation exceptions concerning personalised or made-to-specification Goods may apply depending on the circumstances.

This does not affect Your rights where Goods are faulty, damaged, misdescribed or incorrectly supplied.

13. DELIVERY

Available delivery methods and charges are displayed on the Website or during checkout.

Unless otherwise agreed, Goods will be delivered within the period required by applicable law.

Delivery estimates are estimates unless expressly guaranteed.

See Our Delivery Policy for further information.

14. DELIVERY ADDRESS

You are responsible for ensuring Your delivery information is accurate.

If You discover an error, contact:

info@candyhive.co.uk

as quickly as possible.

We cannot guarantee address changes after fulfilment has begun.

15. RISK IN GOODS

Risk in the Goods passes in accordance with applicable consumer law.

Where Candy Hive remains responsible for delivery, We will not seek to transfer delivery risk to a consumer merely because We have handed a parcel to Our chosen courier.

16. OWNERSHIP

Ownership of Goods will pass to You once We have received full payment and applicable legal requirements have been satisfied.

17. CANCELLATION RIGHTS

Where the statutory cancellation right applies, consumers generally have 14 days after receiving the Goods to tell Us that they wish to cancel.

Some Goods may be legally excluded from the change-of-mind cancellation right.

These may include, depending on the circumstances:

Personalised Goods
Goods made to Your specifications
Goods liable to deteriorate or expire rapidly
Certain sealed Goods unsuitable for return for health-protection or hygiene reasons once unsealed

Please read Our Return & Refund Policy.

18. FAULTY OR MISDESCRIBED GOODS

Nothing in these Terms affects Your statutory rights.

Goods supplied to consumers must meet applicable legal standards.

If Goods are faulty, damaged, incorrectly supplied or not as described, contact:

info@candyhive.co.uk

19. RETURNS AND REFUNDS

Returns, cancellations and refunds are governed by Our Return & Refund Policy and applicable consumer law.

The Return & Refund Policy forms part of these Terms.

20. PROMOTIONS AND DISCOUNT CODES

Promotions may be subject to separate conditions.

Unless otherwise stated:

Codes must be used before expiry
Codes cannot be exchanged for cash
Codes may exclude specified products
Codes may be limited to one use
Codes may be limited to one per customer or Order
Codes must not be obtained or used fraudulently

Statutory rights are not affected.

21. SALE GOODS

Sale and discounted Goods retain applicable statutory consumer rights.

A reduction in price does not itself remove those rights.

22. GIFT CARDS AND CREDITS

Where Candy Hive offers gift cards, vouchers or store credits, additional terms may apply.

Gift cards and promotional credits may:

Have an expiry date where lawful and clearly stated
Be non-refundable once used
Be subject to fraud-prevention checks
Not be redeemable for cash except where required by law

23. PRODUCT AVAILABILITY

All Goods are subject to availability.

We may withdraw or replace products at any time.

If a product becomes unavailable after You Order it, We will contact You where necessary and provide an appropriate refund or alternative where agreed.

24. INTELLECTUAL PROPERTY

Unless otherwise stated, Candy Hive owns or is authorised to use intellectual property displayed on the Website.

This may include:

Candy Hive branding
Logos
Text
Product descriptions
Original photographs
Graphics
Website design
Marketing materials

You must not reproduce Candy Hive-owned material commercially without permission except where permitted by law.

Third-party trademarks remain the property of their respective owners.

25. CUSTOMER REVIEWS AND CONTENT

Where You submit a review, photograph or other content to Candy Hive, You confirm that:

You have the right to submit it
It is not unlawful
It is not fraudulent
It does not infringe another person's rights
It does not contain malicious material

We may moderate or remove content where reasonably necessary.

We will not require customers to provide misleading reviews.

26. WEBSITE AVAILABILITY

We aim to keep the Website available and operating correctly.

We cannot guarantee uninterrupted access.

The Website may occasionally be unavailable because of:

Maintenance
Technical faults
Security issues
Hosting problems
Circumstances outside Our reasonable control

27. THIRD-PARTY LINKS

Our Website may contain links to third-party websites.

Candy Hive is not responsible for independent third-party websites, content or services.

28. LIABILITY

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Liability that cannot legally be excluded

Nothing limits Your statutory rights concerning Goods that are faulty, not of satisfactory quality, not fit for purpose or not as described.

Candy Hive is not responsible for losses that were not reasonably foreseeable as a result of Our breach, subject always to applicable consumer law.

29. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay caused by circumstances genuinely outside Our reasonable control where applicable law permits.

This may include:

Severe weather
Major courier disruption
Transport disruption
Telecommunications failures
Government action
Serious supply-chain disruption
Major technical incidents

We will take reasonable steps to minimise the effect of such circumstances.

30. PRIVACY

Personal information is handled in accordance with Our Privacy Policy.

Privacy enquiries should be sent to:

info@candyhive.co.uk

31. COMPLAINTS

If You have a complaint, contact:

info@candyhive.co.uk

Please include Your Order number where relevant and sufficient information for Us to investigate.

See Our separate Complaints Policy.

32. CHANGES TO THESE TERMS

We may update these Terms periodically.

The Terms applying to an Order will generally be those in force when the Order was placed.

33. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.